Google Apps Support
Support and Managed Services for Google Apps
Many organisations are recognising the benefits of moving to Google Apps for Enterprise, but are unsure about what might be involved in "Going Google" or how they will support their end-users moving forward.
Q:chi are Google Apps certified and we are not only able to help your organisation plan, prepare for and execute a successful migration, but we are also able to offer a managed service plan which will provide you and your end-users complete peace of mind ongoing.
How does Q:chi Google Apps Support work?
Some of our customers want their primary end-user support to be handled by their existing I.T. team, but to give that team the option of accessing 3rd-level support to escalate questions, issues or urgent problems via telephone, remote access or on-site visit. For this we offer our Support tokenPAKs.
Other customers prefer a Managed Service Plan where a defined set of support services are outsourced to Q:chi who then manage them both proactively and reactively, with a high-quality service level agreement (SLA) and the option to escalate Support Incidents to an on-site visit at short notice. In addition to standard features, Q:chi also offer a menu of options to meet a wide range of requirements.
In either circumstance, if support is required for your on premises systems, Q:chi recommend an initial site-visit to audit of your existing infrastructure and to discuss any existing problems. This would be concluded with a Site Audit Report which would highlight any issues and make appropriate recommendations. For customers who proceed to engage a Managed Service Plan, the cost of this visit and the report would be credited back.
Please don't hesitate to Request a Call to discuss your Google Apps Support requirements.