IBM Lotus Support
UK Support for Lotus Notes and Domino
Q:chi is an Advanced IBM Business Partner and has built a huge amount knowedge and experience setting up and supporting Lotus Email and Collaboration products. We have a highly experienced, UK-based team of IBM-certified Lotus specialists, some of whom set out with Lotus Notes at version 3.
We are able to offer 2nd and 3rd line support services: for Notes / Domino; Sametime; Connections; Quickr and Websphere Portal.
Q:chi's technical support team are complemented by our highly experienced team of Lotus software developers, so we are able to offer an exceptionally broad spectrum of support, including existing Lotus Notes / Domino applications
How does Q:chi Lotus Support work?
Some of our customers simply require 3rd-level support to enable their existing I.T. team to escalate questions, issues or urgent problems via telephone, remote access or on-site visit. For this we offer our Support tokenPAKs.
Other customers prefer a Managed Service Plan where a defined set of support services are outsourced to Q:chi who then manage them both proactively and reactively, with a high-quality service level agreement (SLA) and the option to escalate Support Incidents to an on-site visit at short notice. In addition to standard features, Q:chi also offer a menu of options to meet a wide range of requirements.
In either circumstance, Q:chi recommends an initial site-visit to audit of your existing IBM Lotus infrastructure and to discuss any existing problems. This would be concluded with a Site Audit Report which would highlight any issues and make appropriate recommendations. For customers who proceed to engage a Managed Service Plan, the cost of this visit and the report would be credited back.
Please don't hesitate to Request a Call to discuss your IBM Lotus Support requirements.