Q:chi Support tokenPAK
Token-based technical support
The Q:chi tokenPAK provides a convenient and flexible way of acquiring ad-hoc technical support in the form of pre-paid tokens. It's ideal for organisations that: have their own I.T. staff and just need access to expert help from time to time; or don't need a high-level SLA; or don't know how much support they might need and when.
Key Features
- A token represents 15 minutes (0.25 Hour) of support
- Tokens are purchased in advance in "PAKs"
- Tokens can be used for all types of remote Support
- Tokens equate to a 12% discount from our standard hourly rates
An authorised Purchase Order is sufficient for immediate activation of a Q:chi tokenPAK.
Options and associated costs:
| Product Title |
Tokens |
Usage |
Cost |
| tokenPAK75 |
75 * 0.25 hrs |
Flexible Email, Telephone and Web-based support |
£1,500 |
| tokenPAK150 |
150 * 0.25 hrs |
Web, Email, Telephone and on-site support
* covers on-site Support and access to application developers. |
£3,000 |
Summary Service Level Agreement
- Support provided during "Working Hours" : Monday to Friday, 0900 - 1700 GMT/BST
- Excluding statutory and public holidays in England and Wales
- Response time: 4 working hours