includedIncluded in subscriptionextra costAvaliable at extra cost
Subscription Pricing
Currency:
£
$
Basic
Professional
Enterprise
Core Q:be
Dashboard Q:be + Workflow Q:be + Reports Q:be + Calendar Q:be
Dashboard Q:be Workflow Q:be Reports Q:be Calendar Q:be
Planning Q:be
Planning Q:be
Finance Q:be
Finance Q:be
Results Q:be
Results Q:be
_
Partners Q:be
Partners Q:be
_
_
Compliance Q:be
Compliance Q:be
_
Service Level Feature Comparison
Hosting
Multi-tenant, logically segregated Q:be instance
 
 
 
Assigned virtualized, load-balanced, dual-node hosting
 
 
 
Dedicated Private cloud, load-balanced, multi-node hosting
 
 
 
Option to specific physical data location (EU, USA, UK,
Canada, Singapore and/or Australia)
 
 
 
Enterprise-issued hostnames and encryption certificates
 
 
 
Security
Hosting certified for PCI DSS
 
 
 
Hosting certified for ISO27001
 
 
 
Hosting certified for SOC 1 Type 2
 
 
 
Hosting certified for SOC 2 Type 2
 
 
 
SAML Single Sign-on
 
 
 
Automated user provisioning/deprovisioning
 
 
 
Delegation of Authority automation
 
 
 
Service Availability
Minimum service availability
99.5%
99.9%
99.95%
Support
Online user guides and FAQs
 
 
 
Technical support by email
 
 
 
Technical support by telephone
 
 
 
Technical support by screenshare
 
 
 
Technical support coverage 0900 – 1700, working days
 
 
 
Technical support coverage 24 hours x 365 days
 
 
 
Standard support service level agreement
 
 
 
Priority support service level agreement
 
 
 
Premium support service level agreement
 
 
 
Nominated account manager
 
 
 
Nominated project manager(s)
 
 
 
Nominated technical support manager
 
 
 
Nominated software specialist(s)
 
 
 
Physically segregated, dedicated network and client hardware
 
 
 
Integrations
Support for standard integrations (Salesforce.com, Slack, Atlassian)
 
 
 
Support for extended integrations (Google Suite, DocuSign,
Marketo, Eloqua, Hootsuite)
 
 
 
ERP integrations (Oracle, SAP, Netsuite)
 
 
 
Support for custom integrations
 
 
 
Data warehousing integration
 
 
 
Customisations
Support for custom form fields
 
 
 
Basic corporate branding and styling
 
 
 
Advanced corporate branding and styling
 
 
 
Support for customized Q:be configurations
 
 
 
Support for customized system integrations
 
 
 
Support for customized form behaviours
 
 
 
Multi-tiered staging and testing environments
 
 
 
Assigned software engineering team
 
 
 
Logging
Standard Q:be system logs
 
 
 
Enhanced Q:be system logs
 
 
 
Enterprise-class logging with extended integration
 
 
 
Backup & Disaster Recovery
Backup retention 14 days
 
 
 
Backup retention 92 days
 
 
 
Backup retention 365 days
 
 
 
Dedicated Disaster Recovery and Continuity Plan
 
 
 

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