Multi-tenant, logically segregated instance
Assigned virtualized, load-balanced, dual-node hosting
Dedicated Private cloud, load-balanced, multi-node hosting
Option to specific physical data location (EU, USA, UK,
Canada, Singapore and/or Australia)
Enterprise-issued hostnames and encryption certificates
Hosting certified for PCI DSS
Hosting certified for ISO27001
Hosting certified for SOC 1 Type 2
Hosting certified for SOC 2 Type 2
Automated user provisioning/deprovisioning
Delegation of Authority automation
Online user guides and FAQs
Technical support by email
Technical support by telephone
Technical support by screenshare
Technical support coverage 0900 – 1700, working days
Technical support coverage 24 hours x 365 days
Standard support service level agreement
Priority support service level agreement
Premium support service level agreement
Nominated account manager
Nominated project manager(s)
Nominated technical support manager
Nominated software specialist(s)
Physically segregated, dedicated network and client hardware
Support for standard integrations (Salesforce.com, Slack, Atlassian)
Support for extended integrations (Google Suite, DocuSign,
Marketo, Eloqua, Hootsuite)
ERP integrations (Oracle, SAP, Netsuite)
Support for custom integrations
Data warehousing integration
Support for custom form fields
Basic corporate branding and styling
Advanced corporate branding and styling
Support for customized configurations
Support for customized system integrations
Support for customized form behaviours
Multi-tiered staging and testing environments
Assigned software engineering team
Included in subscription
Avaliable at extra cost
